Refund Policy

Our voluntary return and exchange service addresses problems with the goods you receive. Submit a request within 30 calendar days after delivery if an item arrives broken, defective, incorrect, missing parts, or materially different from its description. This is a deadline for requesting help, not a requirement for an authorized return to reach us within that same period.

Which requests we consider

Explain the specific fault or discrepancy so we can assess the appropriate remedy. For example, identify a damaged bottle, a missing kit component, or a flavor supplied incorrectly. Replacements and exchanges depend on our review and the stock available at that time.

We do not accept voluntary returns solely because you changed your mind, prefer something else, or selected the wrong size or option. These limits do not remove any return, cancellation, warranty, or other rights that applicable law does not allow us to exclude.

Start a request before sending anything

Write to anishaanisha40608@gmail.com within the request window. Include:

• Your order number and the email used at checkout.
• The affected item and the reason for the request.
• Clear photographs or video showing the problem, where relevant.

Keep the original packaging and related components while the issue is being assessed. If additional information is needed, we will explain what would help us complete the review.

Approval and return arrangements

Wait for authorization before returning goods. Once a return is approved, we will provide the exact return address and instructions for that case. Our correspondence address is not automatically a return destination.

Any applicable shipping arrangements, return label information, and costs will be explained for the approved case in accordance with the commitments applicable to your order and your legal rights. Do not assume a prepaid label or a particular fee from this page.

Refund timing

After a refund is approved, we process and initiate it to the original payment method within 10 calendar days. Your bank, card issuer, or payment provider may require additional time to post the credit. Processing within this period does not mean the money is guaranteed to appear in your account by day ten.

If a replacement is unavailable, we will discuss the appropriate resolution after reviewing the problem. Nothing in this policy restricts a remedy you are entitled to under applicable consumer law.